Support

How Do I Get Support?

The fastest way to get support is to open a livechat at our helpdesk. Select the green "Online chat support" button at the bottom right of the screen to begin a livechat if we are online. DriverCentral has livechat available from 8:30am to 5:00pm MST Monday-Friday. We aren't perfect and do need breaks from time to time so livechat may not always be available within our support window (although we try to be online as much as possible). If we are not online you can leave us an offline message...

LiveChat Support

We have livechat available 8:30am to 5:00pm Mountain Standard Time Monday-Friday. If the green "Online Chat Support" button is displayed we are online. Just click the button to start a livechat. We are based in the U.S. so we observe standard U.S. holidays. Please be aware that we have occasional trainings and although we strive for 100% uptime, we are not perfect. If you need support and livechat is not available, please Submit a Support Ticket (http://help.drivercentral.io). Thanks!

Submitting a Ticket

If we are not on live chat, or if the problem is something we can not immediately remedy, we will ask you to Submit a Support Ticket. Support tickets are a great way for us to document issues and helps our partner developers improve their drivers by identifying and correcting issues and questions. When submitting a ticket please be sure to include as much information about the issue(s) as you can. The more information you are able to provide the faster the developers will be able to identify y...

Phone Support

DriverCentral offers phone-based technical support for dealers who need immediate assistance. Please note that in most cases, the DriverCentral support team will need to log in to your computer to diagnose resolve the issue which is best done via live chat. Most driver questions are answered in the driver documentation. Please read the driver documentation in full before calling tech support. If our team is not able to take your call, please leave a message and include the driver name, issue, an...

No Response from Ticket

We do our best to respond to tickets within 24 hours of submission. Occasionally, there may be a longer wait time as we are working to test or diagnose the issue. All tickets will receive a response in the form of an email, to the email address you provided when you submitted your ticket. If you are expecting a response and haven't gotten one, please check your spam folder.